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CAPTIONED TELEPHONE SERVICE
Do you have difficulty hearing on the phone?
Do you misunderstand conversations due to background noise?
Do you say, "What? Can you repeat that, please?"
If you answered YES, we've got the solution for you!
Captioned Telephone Service from Oregon Relay allows you to LISTEN and READ captions of everything during your phone conversations, just like real-time captions on TV. Also, it is great for people with hearing loss who wouldn’t benefit from using an amplified phone. Read below to learn more about CapTel!
How Does CapTel Work?
CapTel 840 Model
How to Get CapTel 840
CapTel Support
HOW DOES CAPTEL WORK?
Placing a call on a CapTel phone is just like using a standard phone, but even better.
Just dial the number of the person you want to call and the CapTel phone automatically connects to a captioning service.*
You speak directly to the other party on the CapTel phone.
The other party talks directly to you while the captioner listens.
The captioner transcribes the other party’s voiced message into captions.
You listen and read the captions on the CapTel phone.
* This only applies to 2-line CapTel 840. For one-line CapTel 840, the other party dials 877-243-2823 to connect to the captioning service and enters the CapTel user’s phone number.
VIDEO: HOW DOES CAPTEL WORK?
CAPTEL 840 PHONE FEATURES
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Live captioning service at no charge
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Caller ID capable
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Screen with easy-to-read captions with adjustable font sizes and colors
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Built-in answering machine takes voice messages with captions
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Stores up to 95 names/phone numbers in built-in phone book
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Adjustable volume control up to 40dB
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One-touch blue button to call Customer Service
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Available in English and Spanish
REQUIREMENTS FOR CAPTEL 840
Connection #1:
One of these telephone connections:
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Analog telephone line
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DSL with digital filter
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PBX system with analog port
For outgoing calls, dial the other party's phone number.
For incoming calls, the other party dials 877-243-2823 to connect to the captioning service and enters the CapTel user's phone number.
Connection #2 (optional):
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Second analog telephone line
This optional second phone line enables the other party to dial your number directly with the captioning service automatically connected.
For outgoing calls, dial the other party's phone number.
HOW TO GET A CAPTEL PHONE
OPTION 1:
Apply for a CapTel phone at no cost
Oregon residents may be eligible to receive a CapTel phone at no charge from the state of Oregon.
The Oregon Telecommunication Devices Access Program (TDAP) loans specialized telephone equipment at no charge and with no income restrictions to eligible Oregon residents who have a disability in hearing, speech, vision, mobility or cognition. The Public Utility Commission of Oregon oversees the program.
Please go to the TDAP website and download an application.
OPTION 2:
Purchase a CapTel phone
Oregon residents who do not qualify for a CapTel phone through TDAP may purchase online.
CAPTEL CUSTOMER SERVICE
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Press the blue button labeled “Cust Serv” on the CapTel phone
Or call: -
English: 888-269-7477, 24 hours
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Español: 866-670-9134, Monday-Friday, 9:00 am – 6:30 pm
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Fax: 608-204-6167